Privacy Policy

1. Introduction

Skill Explore Pro Way ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skill-exploreproway.com, use our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Account credentials and preferences
• Payment and billing information
• Communication preferences
• Information about your home automation needs and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device information and unique identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences or our cookie management system.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and sending confirmations
• Communicating with you about our services
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and security threats

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for contract performance
• Legal Obligation: When we must comply with legal requirements
• Legitimate Interests: When we have legitimate business interests that don't override your rights

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics services.

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and purpose of processing.

8. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Rights Related to Automated Decision Making: Opt out of automated profiling

To exercise these rights, contact us at [email protected].

9. International Data Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account settings

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Modified" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For matters related to data protection, you can contact our Data Protection Officer at [email protected].

16. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.