Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Skill Explore Pro Way ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Skill Explore Pro Way provides home automation solutions, including but not limited to:

• Smart home consultation and design services
• Installation of home automation systems
• Security system installation and monitoring
• Energy management solutions
• Ongoing maintenance and support services
• 24/7 technical support

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Account Registration

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

5. Service Agreements and Pricing

5.1 Service Contracts

Specific services will be governed by separate service agreements that detail scope, pricing, timelines, and deliverables. These Terms supplement, but do not replace, individual service contracts.

5.2 Pricing and Payment

• All prices are quoted in British Pounds (GBP) and include applicable VAT
• Payment terms will be specified in individual service agreements
• Late payment charges may apply as specified in service contracts
• We reserve the right to change pricing with 30 days' notice

5.3 Cancellation and Refunds

Cancellation and refund policies vary by service type and will be detailed in individual service agreements. Generally:

• Consultation services may be refunded if cancelled 48 hours in advance
• Installation services may be subject to cancellation fees
• Hardware purchases are generally non-refundable once installed
• Ongoing service contracts may have specific termination clauses

6. User Responsibilities

As a user of our services, you agree to:

• Provide safe and legal access to your property for installations
• Ensure compliance with local building codes and regulations
• Maintain adequate insurance coverage for your property
• Follow all safety instructions and operational guidelines
• Report any issues or malfunctions promptly
• Allow reasonable access for maintenance and support

7. Prohibited Uses

You agree not to use our services:

• For any illegal or unauthorized purpose
• To violate any laws, regulations, or third-party rights
• To transmit malicious code or harmful content
• To interfere with or disrupt our services or networks
• To attempt unauthorized access to our systems
• To reverse engineer or copy our proprietary technology

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content, trademarks, service marks, logos, and intellectual property remain the property of Skill Explore Pro Way or our licensors. You may not use our intellectual property without written permission.

8.2 Third-Party Intellectual Property

Our services may include third-party hardware and software subject to separate licensing terms. You agree to comply with all applicable third-party license agreements.

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your information in compliance with UK GDPR and applicable data protection laws.

10. Warranties and Disclaimers

10.1 Service Warranties

We warrant that our services will be performed with reasonable care and skill in accordance with industry standards. Specific warranties for equipment and installations will be detailed in service agreements.

10.2 Disclaimers

Except as expressly stated, our services are provided "as is" without warranties of any kind. We disclaim all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damages caused by third-party products or services
• Our liability is limited to direct damages actually incurred

12. Indemnification

You agree to indemnify and hold harmless Skill Explore Pro Way from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your misuse of our services or equipment
• Any content or information you provide

13. Insurance and Risk Management

We maintain appropriate professional indemnity and public liability insurance. Clients are responsible for maintaining adequate property insurance covering installed equipment and systems.

14. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or other force majeure events.

15. Termination

15.1 Termination by You

You may terminate ongoing services in accordance with the specific terms of your service agreement, typically with written notice.

15.2 Termination by Us

We may terminate or suspend services immediately if you:

• Breach these Terms or service agreements
• Fail to make required payments
• Engage in illegal or harmful activities
• Violate our policies or procedures

16. Dispute Resolution

16.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us at [email protected] to discuss any concerns.

16.2 Formal Dispute Resolution

If informal resolution fails, disputes will be resolved through:

• Mediation through an accredited UK mediation service
• If mediation fails, arbitration under UK arbitration rules
• As a last resort, litigation in UK courts

17. Compliance and Regulatory Matters

Our services comply with relevant UK regulations, including:

• Building regulations and safety standards
• Electrical installation regulations (BS 7671)
• Data protection and privacy laws
• Consumer protection legislation
• Health and safety requirements

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date on this page

Continued use of our services after changes constitutes acceptance of the new Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to reflect the parties' intention as closely as possible.

20. Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings must be brought in the courts of England and Wales.

21. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Skill Explore Pro Way regarding our services.

22. Contact Information

For questions about these Terms, please contact us: